Welcome to TactiWear Shop’s FAQ section. As specialists in premium bushcraft essentials and tactical gear since 2015, we’re committed to providing you with reliable equipment and service. Below you’ll find answers to common questions about our products, shipping, payments, and more.

About Our Products

What types of products does TactiWear Shop specialize in?
We specialize in high-quality tactical and outdoor gear including bushcraft knives, folding saws, axes, backpacks, apparel, and essential accessories for adventurers. Our product range is carefully selected for durability and field performance.
Are your knives and tools suitable for professional use?
Absolutely. Our bushcraft knives, axes, and tools are designed for serious outdoor enthusiasts and professionals. We offer both production and custom knives that undergo rigorous testing to ensure they meet the demands of wilderness survival and tactical situations.
Do you offer products for everyday carry (EDC)?
Yes, we have a dedicated EDC & Waist Bags section featuring compact, practical gear for daily use. From multi-tools to compact first aid kits, we carry essentials that blend functionality with tactical design.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save shipping information, and view order history.
I forgot my password. How can I reset it?
On the login page, click “Forgot Password” and enter your email address. You’ll receive instructions to reset your password. If you don’t see the email, please check your spam folder.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel an order. Once shipped, we cannot modify the order but you may return items per our return policy.

Payment Methods

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store complete credit card details on our servers.
Why was my payment declined?
Payment declines usually occur due to: incorrect card information, insufficient funds, or your bank’s fraud prevention measures. Please verify your information and contact your card issuer if the problem persists.

Shipping & Delivery

Where do you ship?
We ship globally except to some Asian countries and remote regions. During checkout, you’ll see if we can deliver to your location. For specific inquiries, email [email protected].
What are my shipping options?
We offer two reliable options:
Standard Shipping: $12.95 via DHL/FedEx (10-15 days after dispatch)
Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
How long does order processing take?
Orders are typically processed within 1-2 business days (excluding weekends). You’ll receive tracking information via email once your order ships.
Why is my tracking information not updating?
Carrier systems sometimes experience delays in updating tracking information, especially during international customs clearance. If your tracking hasn’t updated for 5+ business days, contact us at [email protected].

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be unused, in original packaging with all tags attached. Certain items like custom knives may have different return conditions – please check product pages for details.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions. Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5 business days. Credit card refunds typically appear in 3-10 business days depending on your bank.
Do you offer exchanges?
Currently, we process returns and new orders rather than direct exchanges. For fastest service, place a new order while returning the original item.

Product Care & Warranty

How should I maintain my bushcraft knife?
Keep blades clean and dry after use. Apply a light coat of mineral oil to carbon steel blades to prevent rust. Store in a dry place. Sharpen regularly using appropriate tools – avoid aggressive grinding that may overheat the steel.
What’s the warranty on your products?
Warranty terms vary by manufacturer but typically cover defects in materials and workmanship. Normal wear and tear or damage from misuse isn’t covered. Please check individual product pages or contact us for specific warranty information.
My gear was damaged during shipping. What should I do?
Contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange a replacement or refund and handle the shipping claim process.

Didn’t find your answer here? Our Arizona-based team is ready to assist adventurers worldwide. Contact us at [email protected] for personalized support regarding your tactical gear needs.