Last Updated: June 2023

At TactiWear Shop, we stand behind our tactical and bushcraft gear with the same commitment to excellence that goes into every product we sell. While we rigorously test our equipment to ensure field-ready performance, we understand that sometimes gear needs to be returned or exchanged. This policy outlines our straightforward process—designed with the same efficiency our customers expect from premium outdoor equipment.

Key Policy Points

  • 15-Day Return Window: From date of delivery
  • Condition Requirements: Unused, original packaging with tags
  • Non-Returnable Items: Custom Knives, Fire Starter Kits (used), First Aid (opened)
  • Refund Processing: 3-5 business days after inspection

1. Eligibility Criteria

To qualify for return or exchange:

  • Item must be in original, resalable condition (unused with tags attached)
  • Original proof of purchase required (order number or receipt)
  • Return initiated within 15 days of delivery
  • Non-compliance with these conditions may result in refusal of return

2. Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Custom Knives: Handcrafted to your specifications
  • Used Fire Starter Kits: For obvious safety reasons
  • Opened First Aid Supplies: Medical hygiene requirements
  • Baselayers & Underwear: Unless packaging remains sealed

3. Step-by-Step Return Process

Step 1: Initiate Your Return

Contact our Tactical Support Team within 15 days of delivery:

  • Email: [email protected]
  • Subject Line: “Return Request – [Your Order Number]”
  • Include: Product name, reason for return, preference (refund/exchange)

Step 2: Receive Authorization

Within 24 business hours, you’ll receive:

  • Return Authorization Number (RMA)
  • Prepaid return label (for US customers)
  • International return instructions (if applicable)

Step 3: Package & Ship

  • Securely pack items in original packaging
  • Include all original accessories and documentation
  • Affix RMA number clearly on the exterior
  • Ship to: TactiWear Returns, 9110 North 63rd Dr, Glendale, AZ 85302

4. Refund Processing

Upon receipt and inspection:

  • Timeline: 3-5 business days for approval
  • Method: Original payment method (PayPal, credit card, etc.)
  • Deductions: Original shipping costs non-refundable (unless defective)
  • International: May take additional 2-3 days for bank processing

5. Exchange Process

For size or model exchanges:

  1. Follow standard return procedure
  2. Specify desired replacement item in your request
  3. We’ll ship new item once return is received
  4. Price differences handled via partial refund or invoice

Return Request Template

Subject: Return Request – [Your Order Number] Dear TactiWear Support Team, I would like to request a [return/exchange] for the following item(s): Order Number: Item Name: Reason for Return: [ ] Refund requested [ ] Exchange for: [specify product if applicable] Please advise next steps. I confirm the item(s) are in original, unused condition with all packaging and tags. Best regards, [Your Full Name] [Your Contact Number] [Shipping Address]

6. Damaged or Defective Items

For gear that arrives damaged or fails to meet our field-ready standards:

  • Contact us immediately with photos of damage/defect
  • We’ll arrange expedited replacement at no cost
  • Return shipping labels provided for defective items

7. International Returns

For customers outside the US:

  • Return shipping costs are the customer’s responsibility
  • Mark package as “Returned Goods” to avoid customs fees
  • We cannot refund original import duties/taxes

Need Tactical Support?

Our veteran gear specialists are ready to assist:
Email: [email protected]
Response Time: 24 business hours

Note: This policy applies only to purchases made directly through TactiWearShop.com. For marketplace purchases (Amazon, eBay, etc.), please contact the respective seller.