At TactiWear Shop, we deliver premium tactical and bushcraft gear with the same precision our customers bring to the field. Our shipping and returns processes are designed for efficiency and clarity—because when it comes to your gear, there’s no room for ambiguity.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once your order ships.

Shipping Methods & Timelines

We offer two reliable shipping options to meet your needs:

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
    • Includes tracking and insurance
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch
    • Tracking available

Note: We currently ship worldwide except to certain Asian countries and remote regions. Shipping times may vary during peak seasons or due to customs processing.

Returns & Exchanges

While we stand behind our field-tested gear, we understand that sometimes equipment needs to be returned. Our streamlined process ensures fair treatment for both our customers and our premium products.

Key Policy Points

  • 15-Day Return Window: From date of delivery
  • Condition Requirements: Unused, original packaging with tags
  • Non-Returnable Items: See list below
  • Refund Processing: 3-5 business days after inspection

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Custom Knives: Handcrafted to your specifications
  • Used Fire Starter Kits: For obvious safety reasons
  • Opened First Aid Supplies: Medical hygiene requirements
  • Baselayers & Underwear: Unless packaging remains sealed

Step-by-Step Return Process

Step 1: Initiate Your Return

Contact our Tactical Support Team within 15 days of delivery:

  • Email: [email protected]
  • Subject Line: “Return Request – [Your Order Number]”
  • Include: Product name, reason for return, preference (refund/exchange)

Step 2: Receive Authorization

Within 24 business hours, you’ll receive:

  • Return Authorization Number (RMA)
  • Prepaid return label (for US customers)
  • International return instructions (if applicable)

Step 3: Package & Ship

  • Securely pack items in original packaging
  • Include all original accessories and documentation
  • Affix RMA number clearly on the exterior
  • Ship to: TactiWear Returns, 9110 North 63rd Dr, Glendale, AZ 85302

Refund Processing

Upon receipt and inspection:

  • Timeline: 3-5 business days for approval
  • Method: Original payment method (PayPal, credit card, etc.)
  • Deductions: Original shipping costs non-refundable (unless defective)
  • International: May take additional 2-3 days for bank processing

Exchange Process

For size or model exchanges:

  • Follow standard return procedure
  • Specify desired replacement item in your request
  • We’ll ship new item once return is received
  • Price differences handled via partial refund or invoice

Return Request Template

Subject: Return Request – [Your Order Number]

Dear TactiWear Support Team,

I would like to request a [return/exchange] for the following item(s):

Order Number:
Item Name:
Reason for Return:
[ ] Refund requested
[ ] Exchange for: [specify product if applicable]

Please advise next steps. I confirm the item(s) are in original, unused condition with all packaging and tags.

Best regards,
[Your Full Name]
[Your Contact Number]
[Shipping Address]

Damaged or Defective Items

For gear that arrives damaged or fails to meet our field-ready standards:

  • Contact us immediately with photos of damage/defect
  • We’ll arrange expedited replacement at no cost
  • Return shipping labels provided for defective items

International Returns

For customers outside the US:

  • Return shipping costs are the customer’s responsibility
  • Mark package as “Returned Goods” to avoid customs fees
  • We cannot refund original import duties/taxes

Need Tactical Support?

Our veteran gear specialists are ready to assist:

Note: This policy applies only to purchases made directly through TactiWearShop.com. For marketplace purchases (Amazon, eBay, etc.), please contact the respective seller.